This is a key role in our company, you will act as the liaison between our entire customer base and our manufacturing team, facilitating consistent communication and information flow between the two.
Responsibilities and tasks you’ll own:
1. Customer Service Excellence:
Serve as the primary point of contact for customer inquiries, orders, and concerns, ensuring a high level of customer satisfaction.
Address customer inquiries promptly and professionally, providing accurate product information and resolving any issues that arise.
Build and maintain strong relationships with customers, understanding their needs and ensuring their expectations are met.
Target potential new clients through strategic outreach efforts while also expanding existing customer base.
2. Accounts Receivable:
Maintain general oversight and accuracy of A/R files - generate invoices, receive customer payments, file corresponding documents, and prepare daily deposits.
Finesse in managing overdue accounts while preserving strong customer rapport.
3. Organization and Communication:
Maintain a well-organized office environment, including managing supplies, seasonal release schedules, and resources to support efficient operations.
Manage internal and external communication, including emails, phone calls, and correspondence, with professionalism and clarity.
4. Administrative Management:
Oversee administrative tasks such as record keeping, data entry, and file organization to ensure accuracy and accessibility of information.
Process orders, invoices, and payments accurately and efficiently.
Assist in the preparation of reports, presentations, and documents as needed.
5. Team Leadership and Support:
Collaborate with owners and other managers to ensure alignment of goals and smooth interdepartmental operations.
6. Problem Solving and Adaptability:
Identify challenges and opportunities for improvement within the office environment and customer interactions, proposing and implementing effective solutions.
Adapt to changing circumstances, industry trends, and customer preferences to maintain the company's competitive edge.
Who will love this job:
You’re energized by interacting with others
You walk in everyday with smile and genuine happiness
You like making things easier for co-workers and customers, going that extra mile for others and always offering a hand
You bring solutions to the table (instead of only pointing out problems)
You enjoy learning and reading about new ways of doing things - there’s always a better way, right?
You’re an information gatherer
You have a sharp memory
You’re comfortable with uncertainty at times as we collectively work to figure out the best resolution
You treat this company like your own and act in every way as a stakeholder
Requirements/Preferred Experience:
Bachelors degree required
Business Administration Degree preferred
Accounting software experience is preferred
Experience in sales would be a bonus
BENEFITS: Paid Holidays and accrued PTO
Profit Sharing
Health Insurance
Health Savings Account
401 (k) matching
Parental Leave
Employee Discount
How to apply
To apply for any position: Please send a cover letter and resume to: julia@birnn.com.
We offer a generous compensation package and; Yes, chocolate is included!
This is a key role in our company, you will act as the liaison between our entire customer base and our manufacturing team, facilitating consistent communication and information flow between the two.
Responsibilities and tasks you’ll own:
1. Customer Service Excellence:
2. Accounts Receivable:
3. Organization and Communication:
4. Administrative Management:
5. Team Leadership and Support:
6. Problem Solving and Adaptability:
Who will love this job:
Requirements/Preferred Experience:
Bachelors degree required
Business Administration Degree preferred
Accounting software experience is preferred
Experience in sales would be a bonus
BENEFITS:
Paid Holidays and accrued PTO
Profit Sharing
Health Insurance
Health Savings Account
401 (k) matching
Parental Leave
Employee Discount