Privacy Policy
Effective Date: September 2026
Birnn Chocolates of Vermont, Inc. (“Birnn,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.birnn.com (the “Site”), apply for a wholesale account, place an order, communicate with us, sign up for emails, or otherwise interact with Birnn.
Information We Collect
Information You Provide to Us
We may collect information that you provide directly to us, including:
- Name and contact information, such as your email address, telephone number, and mailing address
- Business name and business information
- Billing and shipping information
- Wholesale account and order information
- Communications and form submissions you send to us
- Email marketing preferences
- Other information you choose to provide
If you make a purchase, payment information is securely collected and processed by our payment service provider. Depending on your payment method, this may include payment card or bank account information and related billing information. Payment information is tokenized, and Birnn does not store full payment card or bank account numbers.
Information Collected Automatically
When you visit our Site, certain information may be collected automatically through cookies and similar technologies. This may include:
- IP address
- Browser and device information
- Operating system
- Referring and exit pages
- Pages viewed and actions taken on the Site
- Date and time of visits
- Login attempts and security-related information
- General website usage and performance information
We use this information to operate and improve our Site, maintain security, understand how visitors use the Site, and improve the customer experience.
Cookies and Similar Technologies
Our Site uses cookies and similar technologies that are necessary for the Site to function, maintain user sessions and account features, help protect the Site from fraud and malicious activity, and improve our services.
Some of these technologies may be provided by third-party service providers that assist us with website functionality, ecommerce, security, communications, and other business operations.
We may also use analytics technologies to better understand how visitors use our Site. You may be able to control certain cookies through your browser settings or other cookie-management tools available on the Site. Disabling certain cookies may affect the functionality of the Site.
How We Use Information
We may use the information we collect to:
- Establish and manage wholesale customer accounts
- Process, fulfill, ship, and administer orders
- Process payments and transactions
- Respond to questions and customer service requests
- Communicate with customers about orders, products, services, and account information
- Send marketing communications when permitted by law
- Maintain, analyze, and improve our Site and services
- Protect our Site, customers, business, and systems from fraud, misuse, or security threats
- Maintain appropriate business and transaction records
- Comply with applicable laws and legal obligations
How We Disclose Information
We do not sell your personal information.
We may disclose information to service providers and other third parties that help us operate our business, including providers that assist with website hosting, ecommerce, payment processing, shipping and fulfillment, email and marketing communications, customer and order management, data storage and backup, information technology, security, and other business functions.
These providers receive information as necessary to perform services for Birnn and are expected to handle that information appropriately.
We may also disclose information when we reasonably believe it is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Protect the rights, property, or safety of Birnn, our customers, or others
- Detect, investigate, or prevent fraud, security incidents, or other unlawful activity
- Enforce our agreements or policies
If Birnn is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, comply with legal and accounting requirements, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we maintain.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Privacy Rights
You may unsubscribe from Birnn marketing emails at any time by using the unsubscribe link included in those communications.
Depending on where you reside and applicable law, you may also have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Children
Birnn is a wholesale business, and our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18.
If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete it.
Links to Other Websites
Our Site may contain links to websites or services operated by third parties. Birnn is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Material changes may also be communicated through the Site or by other appropriate means.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Birnn Chocolates of Vermont, Inc.
102 Kimball Avenue, Suite 4
South Burlington, Vermont 05403
802-860-1047
truffles@birnn.com